Support

TOUGH COMPUTERS FOR TOUGH CONDITIONS

Quality Assurance

APC Technology has achieved: ISO-9001 certification
MIL-SPEC 810, 167, 461, 901, CE, AS3548 and ACSI-61B

As Australia’s only specialist design manufacturer we take pride in our ability to provide
solutions to industry requiring additional consideration such as IP ratings and the like –
specific to our client’s requirements.

Service and Support

APC Technology has established a reputation for supplying products recognised for their
reliability and innovation in critical applications. We utilise reputable and proven
components and constantly monitor sub-component and sub-system reliability.

To support our clients we provide:

• Technical support, via phone or e-mail

• Australia wide field service

• Return to base exchange

• Hardware and sub-component repair

• Defect analysis and reporting

• Bulletin and internet support

• After Hours Technical Support

Warranty

APC Technology offers 12 month manufactures warranty as standard on all of our units. We are also able to offer extended or lifetime warranty options if required.

Requesting Non Urgent Assistance

If you need technical assistance, please click above to lodge a support ticket with APC Technology. You should also use this form for change requests of a technical nature. Just fill in the blanks and click the 'submit' button at the bottom of the form.

    Online Support Ticket

NOTE: The job tracker system which receives your queries is usually processed during business hours, so it's for support issues that can wait until business hours to be resolved. We will get back to you as soon as possible.

If you haven't heard from us within 48 hours, and the matter is (or has become) urgent, you may wish to call support directly during business hours on +61 (08) 8363 0400, or by E-Mail.

Please quote the ticket number assigned to your open issue when you call.